Skip to main content

Email Recipient

The Email Recipient section lets you define who receives email notifications for specific system events — such as booking confirmations, waitlist updates, or booking changes. Each event can have its own To, CC, and BCC recipients.

Go to System Administration → Email Recipient

Email Recipient list

Understanding the List​

The page shows all configured event-wise recipients with the following columns:

ColumnDescription
EventThe system event that triggers the email (e.g., Booking confirmation, Admin Booking Waitlist)
To emailThe primary recipient of the notification email
Cc emailAnyone copied on the email (optional)
Bcc emailAnyone blind copied on the email (optional)
StatusToggle On/Off to enable or disable this notification

You can filter the list by Active, Inactive, or All.

Event Types​

Here are examples of events you can configure recipients for:

EventWhen it triggers
Admin Booking WaitlistWhen a customer is added to a booking waitlist
Admin User Data AnonymisedWhen a user's personal data is anonymised in the system
Request New Pickup LocationWhen a customer requests a new pickup location
Admin - Booking UpdateWhen an existing booking is updated
Booking confirmationWhen a booking is confirmed

Creating a New Recipient​

  1. Click + Create recipient (top right)
  2. The Create event wise recipient popup will appear

Create event wise recipient popup

  1. Select the Event from the dropdown (required) — choose which system event should trigger this email
  2. Enter the To email (required) — the main recipient's email address
  3. Optionally enter a Cc email — this person will be copied on the email
  4. Optionally enter a Bcc email — this person will be blind copied on the email
  5. Click Create to save

Editing an Existing Recipient​

  1. Click on the event name in the list to open it
  2. Update the email addresses as needed
  3. Save your changes

Enabling or Disabling a Notification​

Toggle the Status switch on the right:

  • On → the email notification is active and will be sent when the event occurs
  • Off → the notification is disabled and no email will be sent for that event
tip

For important events like Booking confirmation, it's recommended to add a Bcc address (e.g., a shared team inbox) so that multiple people stay informed without being the primary recipient.