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Customer Portal

The Customer Portal allows customers to manage their bookings, view trip details, make payments, and access important travel information.

Date format​

All dates in the Passenger Portal are displayed in a consistent dd mmm yyyy format — for example, 09 Oct 2026. This applies to every date column and every page in the portal, regardless of the passenger's browser locale.

note

This is a display-only behavior. Backend dates are unaffected; reports, exports, and the Admin Panel continue to use their own configured formats.

Key Features​

  • View and manage all bookings
  • Access trip details and itinerary
  • Upload and view documents
  • Make secure payments
  • Update passenger information
  • Access travel information

Getting Started​

To access the Customer Portal, you need:

  • Username (automatically generated)
  • Password (sent via email)

📚 Next Steps:

Can't find what you're looking for?Email support@vaylo.com →