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Customer Portal

The Customer Portal allows customers to manage their bookings, view trip details, make payments, and access important travel information.

Date format

All dates in the Passenger Portal are displayed in a consistent dd mmm yyyy format — for example, 09 Oct 2026. This applies to every date column and every page in the portal, regardless of the passenger's browser locale.

note

This is a display-only behavior. Backend dates are unaffected; reports, exports, and the Admin Panel continue to use their own configured formats.

Key Features

  • View and manage all bookings
  • Access trip details and itinerary
  • Upload and view documents
  • Make secure payments
  • Update passenger information
  • Access travel information

Getting Started

To access the Customer Portal, you need:

  • Username (automatically generated)
  • Password (sent via email)

📚 Next Steps:

Can't find what you're looking for?Email support@vaylo.com →