Waitlist bookings in the Passenger Portal
When a tour is fully booked, a customer can place a waitlist booking — a booking that does not take up capacity unless and until it is later confirmed. In the Passenger Portal, waitlist bookings are now shown separately from confirmed trips and are clearly marked so the customer understands their seat is not yet confirmed.
Where it lives
Passenger Portal → front page, where trips are listed. Waitlist bookings appear in their own Waitlist section, and their status is also shown inside the booking's detail view.
Key capabilities
- A dedicated Waitlist section on the Passenger Portal front page, separate from My trips
- Waitlist bookings are labelled Waitlist instead of order
- A clear banner inside a waitlist booking explaining that the seat is not yet confirmed
- Confirmed bookings continue to appear under My trips, unchanged
- When a waitlist booking is confirmed, it moves to My trips automatically
- All new labels and wording are available in every supported portal language
User roles
| Role | Description | Key actions |
|---|---|---|
| Passenger (Customer) | End-user with access to the Passenger Portal | View waitlist bookings and their status |
| Company Admin | Staff using the Vaylo Admin Panel | Confirm or cancel a waitlist booking (handled from the admin panel) |
On the Passenger Portal front page
The front page now separates trips into two areas:
- My trips — confirmed bookings, exactly as before.
- Waitlist — bookings that are still on the waitlist. These are labelled Waitlist rather than order, so it is immediately clear they are not confirmed trips.
If a customer has no waitlist bookings, the Waitlist section does not clutter the page — only customers with a waitlist booking see it.
Inside a waitlist booking
Opening a waitlist booking shows the same trip detail view as a confirmed booking, with an added banner at the top that explains the status — for example:
You are on the waitlist for this tour. Your seat is not yet confirmed.
This removes the previous ambiguity, where a waitlist booking looked the same as a confirmed trip and could be mistaken for a guaranteed seat.
A waitlist booking does not guarantee a place on the tour. The seat is only secured once the booking is confirmed.
When a waitlist booking is confirmed
When a waitlist booking is confirmed (its status changes from waitlist to a confirmed booking), it automatically moves from the Waitlist section to My trips. The customer does not need to do anything — the change is reflected the next time the portal is opened.
Because confirmation is handled from the admin panel, this is a good moment to let the customer know their place is now secured. The booking will already have moved into their My trips list in the portal.