PNRs
Navigate to: Ticket Management → PNRs
Create a PNR
- Click Create PNR
- Fill in Basic Information:
| Field | Description |
|---|---|
| Type | Ticket type (managed from Ticket Types page) |
| PNR No | Unique identifier for the ticket |
| Date range | Journey start and end dates |
| Destination | Tour destination |
| Supplier | Ticket supplier |
| Number of tickets | Total tickets purchased |
| Deadline | Last date for ticket booking (must be before the date range start) |
- Fill in Outbound and Inbound flight details (departure time, arrival time, flight number)
- Click Create
You must save the Passenger, Itinerary, and Ticket sections before clicking Create. If any of those sections are unsaved, the system will tell you which one is missing instead of letting the create action fail silently.
Amadeus Integration
If you have an Amadeus subscription, a dedicated Fetch from Amadeus button appears. Click it to import PNRs directly from Amadeus. These PNRs can then be allocated to bookings.
GDS PNRs (from Amadeus/Sabre) cannot be edited and do not support reminders.
Ticket States (Amadeus PNRs)
- Total Issued — confirmed ticket
- Voided — cancelled within 24 hours, no charge
- Refunded — cancelled after void period, subject to fare rules
Flight Arrival report
The Flight Arrival report gives staff a consolidated view of incoming passenger flights so they can prepare arrivals.
What the report shows
- Date columns are displayed in a consistent format throughout the report.
- The Arrival airport column shows the airport code alongside the city name (for example,
ARN — Stockholm). - PNR legs are sorted by departure / arrival datetime and city, so legs read in trip order.
These display rules affect the report only — the underlying booking and PNR data is unchanged.
Flight PDF in the Passenger Portal
Each booking with flight segments has a downloadable Flight PDF in the Passenger Portal. The PDF is designed to be a single, forward-friendly document that captures everything a passenger needs for their flights.
What the Flight PDF contains
- Filename identifies the trip. The downloaded file is named with the PNR, the departure date, and the booking number (for example,
Flight_<PNR>_<DepartureDate>_<BookingNo>.pdf), making it easy to file or forward. - Multilanguage header text. Section headers respect the passenger's selected language.
- English-language version available. Passengers can download an English version of the PDF in addition to the localized one.
- Conditional ticket information section. The ticket information block is only shown when there is ticket data to display.
- PNR remarks placed after the segments. Any PNR-level remarks appear after the flight segments so they read as final notes.
- Operated by carrier name per segment. When a flight is operated by a carrier different from the marketing carrier, the PDF prints Operated by <carrier> on that segment.
- Cleaner flight time and remarks formatting for better readability on print and screen.
Downloading the Flight PDF
- Log in to the Passenger Portal.
- Open the relevant booking from My bookings.
- Open the Flights tab (or scroll to the Flights section).
- Click Download PDF for the localized version, or Download English PDF for the English-language version.
Forward the PDF to anyone meeting the passenger at the destination — the filename makes it easy to spot the right trip if they are managing several itineraries.