Email Events
Vaylo supports a range of automated email events. Below is the complete list, grouped by recommendation status. Each event can be activated under Settings → Email Configuration.
Recommended
Activate these by default:
| Event | Description | Sent to |
|---|---|---|
| Booking Canceled | Sent when a booking is canceled | Customer |
| Booking Confirmation | Confirmation of a successful booking | Customer |
| Booking Information | Sent to passenger when email address is added | Customer |
| Create All Passenger Profile | Creates profiles for all passengers in a booking | Customer |
| Custom Booking Email | Custom email using booking template | Customer |
| First Payment Deadline Reminder | Reminder before first payment deadline | Customer |
| Flight Ticket Uploaded | Notification that a flight ticket has been uploaded | Customer |
| Generate New Password | New password generated for customer | Customer |
| Invoice Payment | Invoice created mail | Internal |
| New User Created | A new user account has been created | Customer |
| Password Changed | Password changed successfully | Customer |
| Password Reset | Password reset initiated | Customer |
| Password Reset Confirmation | Password reset confirmed | Customer |
| Residue Payment Deadline Reminder | Reminder for remaining payment deadline | Customer |
| Second Payment Deadline Reminder | Reminder before second payment deadline (only if second payment is used) | Customer |
| Send Task Reminder Email | Reminder of a pending task | Internal |
| Tour Offer | A tour offer has been generated or sent | Customer |
| Travel Information Send Before Departure | Travel details sent before departure | Customer |
| Update All Passengers Profile | Update all passenger profiles in a booking | Customer |
Optional
These can be activated based on your needs:
- Admin booking canceled
- Admin booking confirmation
- Admin booking transferred
- Admin booking update
- Admin payment deadline report
- Admin quotation change request
- Billing invoice payment
- Booking additional cost
- Booking attachment uploaded
- Booking transferred
- Booking updated
- Payment deadline report
- Quotation confirmation
- Support ticket
- Task creation email
- Task update email
- Update passenger information
- Booking feedback email
- Booking feedback reminder email
- First payment deadline updated
- Residue payment deadline updated
- Passenger added confirmation
- Passenger email updated
Not in Use
These events are currently not in use:
- Booking confirmation yacht
- Booking draft
- Chat history
- Chat notification
- Company onboarded
- Res pay internal reminder
- Res pay link send
- Res pay payment internal confirmation
- Res pay reminder
- Send custom tour offer